Terms of service

General Terms and Conditions

Last Modified: 06 February 2026

SECTION A

These terms and conditions, along with all documents referred to herein (the “Terms”), set out the conditions under which you may use the Services (as defined below) offered through iligra.ro and euconsultants-iligra.com. These websites are managed by SC ILIGRA SRL, headquartered in Romania, registered with the Trade Register under no. J2016005119234, CUI 36869722, with a share capital of 200 RON, tel: +40.758.968.501, and its subsidiaries and affiliated companies (hereinafter collectively referred to as "ILIGRA" or "we"). Using the Services includes accessing, browsing, or registering to use the website (as defined below). Please read these terms and conditions carefully and ensure you fully understand them before using this website or any other services offered by ILIGRA.

1. Definitions:

iligra.ro: The internet website and the entire set of services accessible on this website or its subdomains, including euconsultants-iligra.com and iligra.com.

Services: Online services offered to customers by ILIGRA SRL via the iligra.ro website for the territory of Romania, and euconsultants-iligra.com for any territory outside Romania. These services are provided as subscriptions, single consultation sessions, consulting services, workshops, packages, and other forms of service provision, through which clients gain access to aggregated public, economic, and legal information from public sources, as well as personalised opinions or services, as follows:

1. Consultation session conducted online or by phone, with a maximum duration of 1 hour;
2. Monitoring of non-reimbursable funding opportunities in the territory of Romania;
3. Monitoring of non-reimbursable funding opportunities offered by the European Commission and/or other international bodies;
4. Analysis of the documentation for a call for proposals;
5. Personalised analysis of a call for proposals documentation, including eligibility check and estimated score calculation;
6. A complete package for drafting a funding application, as defined in the service contract;
7. Optional supplementary services for drafting a funding application, as defined in the service contract;
8. Performing desk research for justification purposes in the preparation of funding applications;
9. Personalised analysis of a legal entity or a group of legal entities in relation to non-reimbursable funding opportunities on the market, as defined in the service contract;
10. Subscriptions for service packages as defined in the ILIGRA offer;
11. Workshops or training courses in the field of accessing non-reimbursable funding, as defined in the ILIGRA offer;
12. Workshops or training courses in the field of management, as defined in the ILIGRA offer;
13. Any other services integrated within the ILIGRA platform from partners promoted by ILIGRA.
    
    

Personalised Service: A service tailored to the client's needs and objectives, in accordance with the ILIGRA methodology.

User/Client: The legal entity or other professional who places an order on the iligra.ro or euconsultants-iligra.com website. ILIGRA does not address non-professional natural persons.

Visitor: The natural person - a representative of the legal entity or other type of professional - who visits the ILIGRA website without registering an account, purchasing services, or placing an Order.

Order: The purchase order for one or more services displayed on the iligra.ro or euconsultants-iligra.com website, placed by a Client.

Contract: The legal act concerning the provision of online Services by ILIGRA and their receipt by the Client via the iligra.ro or euconsultants-iligra.com website, through which the Client gains access to aggregated public, economic, and legal information. In the absence of another written contract, the payment or the acceptance of these Terms and Conditions, together with the confirmation email / order form / offer acceptance, constitutes the contract between you and ILIGRA (the "Service Provision Contract" or "Contract"), under the terms of Article 9 of Law 365/2002 on Electronic Commerce.

Contract Acceptance: The contract is concluded when your order or acceptance is confirmed by us. The contract is also considered concluded when you perform a conclusive act or fact, such as accessing the Services or requesting / paying the invoice.

Contract Duration: The subscription contract is concluded for a minimum period of 3 months or as specified in the offer accepted by the Beneficiary ("initial period") and enters into force on the date of its signing by both Contracting Parties, the date of payment, the date of the order, or the date of the Beneficiary's acceptance of the offer, as applicable. The contract is automatically extended for new periods equal to the initial period ("subsequent periods") unless either party notifies the termination of the contract 60 days before a new period is due to commence.

2. General Information:

2.1. ILIGRA SRL operates the iligra.ro website for the territory of Romania and euconsultants-iligra.com or iligra.com for other territories. A Client/potential Client/Visitor may purchase the Services by placing a service order, and ILIGRA will confirm and accept the registration request by sending a confirmation email to the Client ("the confirmation email").

2.2. The Privacy Policy and Cookie Policy are updated periodically and can be consulted at https://euconsultants-iligra.com/policies/privacy-policy.

2.3. The Client acknowledges and accepts these Terms and Conditions before using the website, regardless of whether they subsequently place an order or simply browse. Acceptance of these Terms and Conditions constitutes your consent to the conditions for using the iligra.ro, euconsultants-iligra.com, or iligra.com platforms.

If you do not accept these Terms and Conditions or are under 18, you must not access/use/purchase the Platform and/or the Services.

2.4. The Client must provide an email address to set up and benefit from the ordered services. The Services contracted by the Client, associated with an email address, are for their own exclusive use. Sharing, disclosing, or using the login credentials/licenses by/to any other person, whether inside or outside the organisation, is prohibited.

2.5. If the Client has a user account associated with the contracted services, the account and the services thus associated with an email address are for their own exclusive use. Sharing, disclosing, or using the login credentials/licenses by/to any other person, whether inside or outside the organisation, is prohibited.

2.6. The Client's account can be deleted only upon their explicit request, which can be made by sending an email to contact@iligra.com, or upon expiration of a 3-year term from the last access. ILIGRA may retain an identifier for your account, such as your email address, even after the deletion request has been processed, to prevent the recreation of an account with the same data.

2.7. The Client is solely responsible for installing any software and/or hardware and for making any other arrangements necessary to use the Services.

2.8. ILIGRA reserves the right to modify these Terms and Conditions, the project, operational methods, specifications, systems, and other functions of the Services, as well as the price for the provision of the Services, at any time without prior notice. Price changes become effective upon their publication on iligra.ro or euconsultants-iligra.com.

3. Warranties

Subject to the sanction of immediate suspension of access to the Services, without prior notice or damages for termination, and compensation for any damage generated as a result of non-compliant conduct, the Client warrants that:

3.1. they have the legal right and capacity to enter into the Contract; if a User provides or uses data of the client legal entity, such as a copy of the registration certificate or a utility bill, an email address from a domain belonging to the legal entity, as well as any other data that creates the reasonable appearance that the user is acting on behalf of the Client, the User is considered to have acted as a representative of the Client, having the power to legally bind them; for any disputes or claims of the Client arising from this fact, the Client has the possibility to proceed directly against the User, without prejudice to the rights and obligations arising from this contract.

3.2. they enter into the Contract in the capacity of a professional, not as a consumer, understanding that the provisions of consumer protection legislation are not applicable to this Contract;

3.3. they provide real and accurate information;

3.4. they use the Services only for legal purposes and in accordance with the Contract. In connection with the provision or use of the Services, the Client complies at all times with all applicable laws, rules, and regulations, including, without limitation, the legal provisions regarding data protection;

3.5. they understand and accept that the preferential price at which they contracted the services was offered by the Provider in consideration of maintaining the contract for the initial or subsequent period, if applicable. Therefore, the Client's denunciation of the contract before the expiration of the contractual term entails the payment of the remaining price owed until the end of the contract or the Provider's right to retain the price paid in advance, as applicable.

4. Licence Rights and Intellectual Property Rights
4.1. ILIGRA grants the Client access to the platform for the duration stipulated in the Contract, as applicable. The provision of the services is based on a personal, limited, non-exclusive, revocable, and non-transferable right to access and use the Services only for their own use and not for commercial purposes, unless there is a derogating agreement.
4.2. The entire content of the ILIGRA website, including, but not limited to, all information, software applications, texts, displays, images, video and audio materials, as well as their design, selection and arrangement, web graphics, scripts, and any other data, is the property of ILIGRA SRL or its suppliers and is protected according to the legal provisions on intellectual and industrial property rights. Use of any elements on the iligra.ro, euconsultants-iligra.com, or iligra.com websites, or any of the elements listed above, without our written consent, is punishable according to the laws in force.

5. Prohibited Conduct
The Client understands and agrees that the Platform and the Services, whether or not they are subject to a registered trademark, are the exclusive property of ILIGRA SRL and, subject to the sanction of immediate suspension of access to the Services, without prior notice or damages for termination, and compensation for any damage generated as a result of non-compliant conduct, the Client shall refrain from any conduct causing damage to ILIGRA SRL, including but not limited to:
5.1. using the information obtained as a result of receiving the Services, in whole or in part, for resale or to facilitate access for third parties;
5.2. authorising or permitting this information to be made available in any way to third parties, by failing to exercise reasonable efforts to protect the information acquired through the use of the Services;
5.3. modifying, distributing, transmitting, displaying, publishing, reproducing, licensing, creating derivative products, transferring, or selling any kind of information or services obtained by reproducing, modifying, or displaying the content of ILIGRA SRL without the written permission of ILIGRA SRL;
5.4. removing or modifying any notices or proprietary marks on the Services;
5.5. using the Services or allowing a third party to use the Services to create, transmit, or receive materials that contravene the legal provisions in force or have obscene, abusive, vulgar, defamatory, offensive, threatening content, or violate intellectual property rights.
5.6. attempting to circumvent any security measures or to exploit any technical limitations of the Platform and/or the Services;
5.7. using the Services in a way that harms the interests of ILIGRA SRL, including, without limitation, by carrying out or allowing the carrying out of cracking or hacking activities, "denial of service" or other attacks, introducing viruses, Trojans, or other materials/technologies that may affect the integrity and/or functioning of the iligra.ro, euconsultants-iligra.com, and iligra.com websites, their systems and/or connected networks;
5.8. cancelling or manipulating headers or any identifiers (including, without limitation, URLs) to hide the origin of any data transmitted through the iligra.ro, euconsultants-iligra.com, and iligra.com websites;
5.9. creating or using an application that can be used to violate the Contract or the platform's policies;
5.10. using, without the consent of ILIGRA SRL, automated software, devices, scripts, robots, other means, or processes to access, copy, or duplicate any content on the website;
5.11. damaging the name, reputation, image of ILIGRA SRL, its associates, administrators, personnel, or collaborators in connection with the Client's use of the Services.

6. Website Maintenance
6.1. ILIGRA will make reasonable efforts to ensure that maintenance of the Services, which may require interruption of the Client's access to the Services ("Maintenance Events"), will not be carried out during normal working hours (from 9:00 AM to 6:00 PM local time - GMT+2 - in România, Monday to Friday, except public holidays), excluding emergency maintenance operations, which may lead to interruption of access to the Services at any time.
6.2. ILIGRA will maintain and update the Services. If the Client discovers that the Services include an error, they can report this at any time by contacting our support service at: contact@iligra.com. The Client understands that the Services may include software, data, and information provided by third parties, and therefore, correcting errors and resolving defects may require actions by these parties and is not entirely within ILIGRA's control.
6.3. The Client has sole responsibility regarding accessing the services via the internet.
7. Third-Party Services
7.1. ILIGRA may provide the Client with access to third-party documents, software, and/or services through distribution relationships that ILIGRA has established with certain commercial suppliers ("third-party suppliers"). These Third-Party Services may or may not be identified as ultimately provided by third-party suppliers, and while ILIGRA will make reasonable efforts to correct any errors or respond to any other problems reported by the Client, the Client understands that support for Third-Party Services may require contribution from the third-party supplier, which is not within ILIGRA's control. The Client expressly accepts that the use of third-party services takes place at the Client's exclusive risk and that the Third-Party Services are provided "as is" and without any warranty of any kind from ILIGRA regarding suitability for a specific purpose, lack of viruses, accuracy or completeness of responses or results, correspondence with the description, or non-infringement of third-party rights. To the maximum extent permitted by applicable law, neither ILIGRA nor third-party suppliers are legally liable for any damages, direct or indirect, resulting from the use or inability to use any Services provided by a third party.
7.2. The Client will not remove or modify any copyright notices, trademarks, or any proprietary right identifiers related to any Third-Party Services;
7.3. If a third-party supplier requests the Client to conclude a separate agreement before the Client uses its services, ILIGRA will notify the Client accordingly, and the Client will agree to comply with the terms of that agreement in relation to the third party, being fully responsible to the third party for any improper use of the Services or breach of the agreement concluded directly with the third-party supplier.

8. Review Management
8.1. The user of the "Reviews" service assumes full responsibility for the truthfulness of the content of the posted review, otherwise they may suffer the effects of civil or criminal law;
8.2. ILIGRA may, at its sole discretion, remove a contested review or one expressed in inappropriate language, which incites hatred, violence, or discrimination, or which clearly appears unfounded (e.g., has no connection with the legal entity recipient of the review), and may temporarily or permanently suspend the account of the entity authoring the review. In this case, ILIGRA owes no damages and has no obligation to reimburse the contract price paid in advance or to cease billing according to the contract with the entity whose account has been suspended.
8.3. ILIGRA assumes no responsibility for the truthfulness of the content of the review, this resting entirely with its author, and cannot decide on who is right in commercial disputes between two or more entities. Any claims from the entity recipient of the review must be transmitted directly and pursued in contradiction with the author of the review.

9. Payments and Invoicing
The Client will pay for the use of the services in accordance with the rates and terms established by the contract, the order on the website, or the transmitted and accepted offer. Payment is made by bank transfer.

10. Limits of Liability
10.1. The Client uses the platform at their own risk. The content accessed through the use of the Services is provided for general, indicative information only and is not intended to be used as a basis for commercial decisions. The information in the public sections of the iligra.ro, euconsultants-iligra.com, or iligra.com websites is not intended to constitute advice (of any nature) on which the Client should rely. The Client must obtain professional or specialist advice before making a decision or refraining from any action based on the content accessed through the use of the public sections of the iligra.ro, euconsultants-iligra.com, or iligra.com websites. The Client can only access ILIGRA's personalised services based on a service provision contract and based on the provisions of that contract.
10.2. ILIGRA makes efforts to ensure that the content accessible through the Services is up-to-date and correct. However, as ILIGRA obtains content from a number of different sources, it does not guarantee the availability, exhaustiveness, veracity, accuracy, or timeliness of any content accessed or accessible through the use of the Services, and is expressly exempt from any liability with respect to it.
10.3. If the Client observes the existence of incorrect or inaccurate content, they must inform ILIGRA by email at contact@iligra.com, and ILIGRA will make reasonable efforts to investigate such situations and, if possible, to correct the inaccurate data.

10.4. ILIGRA bears no responsibility for:
(i) the content declared by the user upon registration on the iligra.ro, euconsultants-iligra.com, or iligra.com websites; the user has the obligation to complete with real data and to verify and update the data of their personal account, including name, surname, email, and mobile phone, within 30 days of the modification of any of these, but at least once every two years;
(ii) any interruptions in the provision of the Services or deterioration of their quality, caused by actions or omissions of service providers, network or equipment failures or maintenance works, force majeure events, as well as any other causes independent of ILIGRA's will and control, including, but not limited to, inability to connect or complete communication;
(iii) the total or partial interruption of the provision of the Services or parts thereof as a result of cyber attacks or the impossibility, caused by any reason, of accessing the public sources from which the data originate or the communication networks;
(iv) the accuracy or degree of updating of the official sources from which the data are taken;
(v) damages recorded by the Client or third parties, of any kind, including without limitation any direct, indirect, or incidental damages, including, but not limited to, any damages for loss of profit or income of the Client, any business interruption, any loss of anticipated savings, opportunities, or reputation resulting from/caused by the use or inability to use the information on the platform, the Services, the users' actions based on them, viruses, or other technologically harmful materials that may infect the user's equipment; the use of the Services is at the user's own risk;
10.5. ILIGRA's liability resulting in any way from or in connection with the provision of the Services is limited to the value corresponding to the use of the services for one month, but not more than 100 Euros, regardless of whether it arises from a single event or a series of multiple events;
10.6. The Client will indemnify ILIGRA for any liability and/or costs, including, without limitation, any legal fees or other professional expenses, direct or indirect losses, including loss of profit, loss of reputation, damages, fines, interest, or penalties incurred by ILIGRA in connection with the illegal or improper use of the Services by the Client or the Client's breach of the Contract or these Terms and Conditions.
11. Termination
11.1. Without prejudice to the rest of the Contract or any remedies available by law, ILIGRA may immediately suspend the Client's use of the Services, without liability or refund, if:
(i) any payment owed by the Client to ILIGRA is delayed, refused, rejected, or reversed, for any reason, during the subscription term; and/or
(ii) the Client breaches any of the terms of the Contract or these Terms and Conditions.
11.2. Either party has the right to terminate the Contract with immediate effect by written notification to the other party in case of a breach of its obligations under the Contract, uncorrected within thirty (30) days of receiving a notice from the other party.
11.3. The Contract may be denounced by ILIGRA at any time, with 30 (thirty) days' prior notice, in which case ILIGRA shall refund the prepaid price to the Client for which the Services were not provided.
11.4. The Client has the right to denounce the Contract under the conditions of art. 3.5 of these Terms and Conditions.
11.5. The termination of the Contract (or any element thereof) shall not affect the parties' accrued rights or obligations.

12. DISPUTES
Any dispute arising from or in connection with this Contract, including concerning its validity, interpretation, execution, or termination, shall be resolved by the Parties amicably, through direct negotiation. Should amicable settlement not be possible, the Parties agree that the dispute shall be resolved by the courts of law at ILIGRA's headquarters.
13. Personal Data Protection
IFORMATION TO THE DATA SUBJECT
In accordance with Regulation no. 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “Regulation”),

1. General Provisions
This information refers to your capacity as the owner, representative, staff member, manager, agent, collaborator, consultant, etc., of the legal Entity that is our client, or of the Persons authorised by the Company or the legal Entity, whose data are brought to our attention in the context of signing and executing the Contract.
2. Who we are and what we do
We are SC ILIGRA SRL (“ILIGRA”), a Romanian legal entity, with its registered office in Balotești, Ilfov county, Romania, registered with the Ilfov Trade Register Office under no. J2016005119234, tax identification code 36869722, email contact@iligra.com, telephone +40758968501, legally represented by SC ILIGRA SRL through Ms. Dinu Alexandra-Ilinca, in her capacity as administrator.

3. How to contact us
If you have questions about this privacy policy or wish to exercise your rights regarding the protection of your personal data, you can send an email to our DPO (Data Protection Officer) at the electronic address contact@iligra.com.

PURPOSES, CATEGORIES OF PROCESSED DATA, LEGAL BASIS, AND DURATION OF PROCESSING

By means of this notification, we make efforts to exhaustively present the data processing that may involve you. As such, not all the purposes, data categories, legal bases, or recipients highlighted here will necessarily apply to your relationship or at all times, but on a case-by-case basis.

The retention periods mentioned in this notification are maximum and are calculated from the termination of the contract. Some data and the documents containing them may be deleted/destroyed after a shorter time, except for those regarding which we have a legal retention obligation; the retention periods for the data categories in this notification may be subject to the archiving periods of the documents that contain them.

COLLECTION OF PERSONAL DATA

The Operator collects personal data, upon signing the Contract or during / in the execution thereof, from the legal representative or project owner of the Company/Organisation/Legal Entity whose employee/representative/contact person you are, or directly from you.

With the exception of data processed based on art. 6 para. 1 letter a of the Regulation, where we rely on your consent, the provision of the other personal data listed above is made by virtue of legal obligations or obligations related to the execution of the contract with the legal entity you represent. Failure to provide them will lead to the impossibility of concluding/executing the contract. After the conclusion of the contract, for practical reasons related to its performance, the data may also be processed for some or all of the secondary purposes listed above.

RECIPIENTS OF PERSONAL DATA

Your data may be shared with recipients such as suppliers who assist us in offering the services or with third parties such as certain competent authorities, as necessary or as we have a legal obligation to do so, as applicable:

• Payment processors, banking service providers, potential partners and suppliers for event organisation, loyalty campaigns or promotional offers, marketing, PR, advertising, advertising production, event organisation agencies;
• Internet and telephony providers, IT systems and software, cloud and hosting, IT assistance, document and information storage, confidential waste disposal, platforms and/or providers for reviewing or managing documents and activities, document processing and translation, secretariat, audit, training;
• Our professional consultants, such as lawyers, evaluators, auditors, tax consultants and accountants, or other experts;
• Human resources and payroll companies and platforms, security firms and building administration bodies, delegates, postal or courier providers;
• Third-party service providers who assist us in the operation and interpretation of data obtained during online promotional campaigns or manage the newsletter service;
• Potential buyers of the business or parts of our business.
• Public or regulatory authorities, tax authorities.

Furthermore, for the processing purposes regulated above and only based on applicable legal grounds, we may provide your personal data to partner or affiliated companies, which will be subject to our instructions regarding the processing of your personal data. Please note that this list is not exhaustive and there may be other instances where we need to share personal data with other parties to provide the Services as efficiently as possible or to protect the rights, safety, property of our company or its constituent persons, employees, suppliers, or others, to respond to complaints, or to prevent fraud and illegal activities.

TRANSFER OF PERSONAL DATA OUTSIDE THE E.E.A.

To provide the Services or for other processing purposes listed herein, it may be necessary to transfer your personal data to locations outside the European Economic Area. Before transferring personal data to another jurisdiction, we will ensure that there is an adequacy decision regarding the level of protection or that the Operator or the processor authorised by the operator in that jurisdiction provides adequate safeguards.

AUTOMATED DECISION-MAKING PROCESS AND PROFILING

The personal data mentioned herein are not subject to automated decision-making processes, including profiling.

SECURITY OF PERSONAL DATA PROCESSING

ILIGRA informs you that it constantly evaluates and improves the security measures implemented to ensure the processing of personal data in secure conditions.

YOUR RIGHTS

Regarding the processing of your personal data, you benefit from specific rights under the legislation in force, including the right of access to data, rectification, erasure, restriction of processing, withdrawal of consent, the right to object to processing, the right to data portability, and the right to lodge a complaint with the supervisory authority, in accordance with the conditions regulated by the legislation in force. You can exercise your rights by sending an email to the electronic address contact@iligra.com.

MISCELLANEOUS

In turn, the Company/Organisation/Legal Entity declares that it understands and accepts the content of this information, of which it became aware through its legal representative/project owner, and undertakes to inform all data subjects whom it will involve in the execution of the Contract that the Operator processes their data according to this information.

PERSONAL DATA PROCESSING AGREEMENT BETWEEN INDEPENDENT CONTROLLERS

GENERAL PROVISIONS

The Agreement is governed by Regulation no. 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the "Regulation") and by the national law on the protection of personal data. This Personal Data Processing Agreement forms an integral part of and amends the Contract between the Operator and the legal Entity.

CATEGORIES OF DATA SUBJECTS AND CATEGORIES OF PROCESSED DATA:

A. Data about natural persons - staff members of the Parties or of the Persons authorised by the Parties, as well as about any third parties connected with them, whose data are made known between the Parties upon signing or during the execution of the Contract - are processed.

The data processed regarding these data subjects are, as a rule: name, surname, telephone number, email address, position and/or relationship with the Parties, any identification data from an authorisation granted by the Parties, signature, details of contractual documents/operations in which the data subject is involved, any user and password for accessing client applications made available by the Operator to the Company/Organisation/Legal Entity, technical information regarding the website visitor's device, logs, data necessary for resolving complaints, including a complaint identifier, data present in audio/video recordings;

B. Data is processed regarding natural persons, owners or members of entities whose data appear in public sources. The data processed regarding these data subjects are data associated with the respective entities in official or private public sources, such as the National Trade Register Office, the Ministry of Finance, or the entities' websites, etc., such as the name, identification, and contact details associated with the entity.

NATURE AND PURPOSE OF PROCESSING

The data is processed for the independent purposes established by each of the Parties, in accordance with their legal obligations and legitimate interests related to carrying out their activities connected to the Contract.

DURATION OF PROCESSING

The data is processed by the Parties for a period that does not exceed the duration necessary to achieve the processing purpose or the duration established by law, in accordance with the retention periods of each Party. Specifically, the Operator processes the data from point A for a period of 10 years from the completion of the contract. The data from point B are permanently updated and appear on the Operator's website as long as they appear on the source websites, with the exception of cases where erasure requests are admitted in justified cases, in accordance with the Regulation.

INFORMATION TO DATA SUBJECTS

A. The Operator informs the data subject—representative of the Company/Organisation—that it processes their data through and in accordance with the document "INFORMATION TO THE DATA SUBJECT," as well as informing its own staff members that the Company/Organisation will process their data for the purpose of concluding and/or executing the Contract. For any other purposes, within the legal term and through appropriate communication channels, the Company/Organisation is exclusively responsible for transmitting the personal data processing notification to the data subjects, where applicable.

B. Each Party is exclusively responsible for ensuring the transmission of the personal data processing notification based on art. 14 of the Regulation to the data subjects, where provided by law, within the legal term and through appropriate communication channels.

RIGHTS OF DATA SUBJECTS

With regard to the processing of their personal data, data subjects benefit from specific rights under the legislation in force, including the right of access to data, rectification, erasure, restriction of processing, withdrawal of consent, the right to object to processing, the right to data portability, and the right to lodge a complaint with the supervisory authority, in accordance with the conditions regulated by the legislation in force.

REQUESTS OF DATA SUBJECTS

Each Party will respond to the requests of data subjects addressed to them.

OBLIGATIONS OF THE PARTIES

The Parties undertake and warrant that:

a) the processing of personal data is carried out in accordance with the relevant provisions of the applicable personal data protection legislation;
b) they process personal data for the purposes they independently determine, in compliance with the obligations established by law;
c) the adopted technical and organisational security measures are adequate to protect personal data against accidental or unlawful destruction or loss, alteration, unauthorised disclosure, or access, taking into account the current state of technology and the cost of their implementation, both internally and by imposing the same measures on any authorised persons;
d) they make available to the data subjects information regarding the essential elements of this Agreement.

CONFIDENTIALITY OBLIGATION

The Parties warrant that only persons who have been previously bound by confidentiality rules or are subject to an adequate legal obligation of confidentiality are authorised to process personal data. The Parties warrant that personal data are not collected, processed, or used without authorisation and are not disclosed to unauthorised third parties. The Parties ensure that the persons responsible for data processing are familiar with the provisions relating to personal data protection in the Agreement in advance, as well as with any subsequent instructions.

COMPLIANCE WITH APPLICABLE LEGISLATION

The Operator has the right to amend the provisions of this Agreement to the extent necessary to comply with any interpretations, guidelines, or orders issued by the competent authorities of the European Union or the Member States, as well as with national provisions regarding the implementation of the Regulation. The Parties agree that any such amendments will be effective immediately upon being transmitted to the Company/Organisation/Legal Entity. The Company/Organisation/Legal Entity understands and accepts that, according to the Regulation, at the request of data subjects or in accordance with the principle of minimisation, the Operator may be obliged to delete/rectify/restrict/minimise certain personal data from the database used by the application, regardless of whether or not these operations are performed in the original sources, being exempt from any liability for changes to the provided information resulting from such operations.

LIABILITY

The liability of each Party extends only to the processing operations exclusively performed by it.

DURATION AND TERMINATION

The obligations regarding compliance with the Regulation's rules and personal data protection arising from this Agreement remain valid for the entire duration of the Contract and will cease upon the termination of the effects of the Contract between the Operator and the Legal Entity.

APPLICABILITY

The provisions of this section shall prevail over any other prior or subsequent contractual provisions. Without prejudice to any contrary provisions in this document, all transactions for the sale of goods, services, or information created through our websites or resulting from the visits you have made, are governed by our return and cancellation policy and the specific clauses for each product we make available to you, which we have included in these clauses.